Event One-Sheeter

Logistics: Pickup & Returns
‍Pickup and returns of the iPads and uniforms are the responsibility of the lead brand ambassador for each event. If you are the lead, this is on you. Plan one trip to Saltbox to grab everything the team needs before the event, and make sure it all gets back afterward.
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‍Pickup location: Saltbox Denver, 4800 Dahlia St, Denver, CO 80216. This is where the lead grabs both the iPads and the uniforms.
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‍Building access: Call Shanna Cronin at 720.443.9793 to get let into the building. Call ahead so she can meet you, do not just show up and wait.
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‍iPads
Grab them charged. iPads are charged at Saltbox, so they should be ready to go at pickup. Confirm each one is fully charged before you leave.
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‍Keep them safe. The lead is responsible for the iPads during the shift and for getting them back to Saltbox afterward.
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‍Return them the right way. When you bring iPads back, plug each one in to charge and place it in its correct slot. Do not just set them down. They need to be charging and organized for the next team.
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‍Problems? If an iPad, app, or login is not working, call your manager right away. Do not try to work the event without it.

‍Uniforms
One set per person. Each team member gets one shirt and one hat only, picked up from Saltbox with the iPads.
‍Return for washing. If a team member is not working another event soon, their shirt comes back to Saltbox so it can be washed and reassigned.
‍Working multiple events? They can hold onto it, but it needs to be washed and ready to go for the next one.
‍Either way, it comes back. The shirts always make it back to Saltbox when events are done, and the lead makes sure that happens.

Before you leave Saltbox, the lead brand ambassador should confirm you have everything:
☐ iPads (charged)
☐ Uniforms
☐ Hats
☐ Stickers (English)
☐ Stickers (Spanish)

We pride ourselves on the professionalism of our staff and the service we provide, so please remember at all times that you are a representative of our client and should, therefore, behave in a manner that reflects this.

To follow are guidelines that you must adhere to:

THE RULES
- Be on time every time
- 24 hours' notice of shift cancellation is required
- Event tool kits belong to the client. Any loss or damage due to negligence is subject to fine/dismissal- Staff Drinks
- No staff is permitted to serve his/herself an alcoholic drink at any time during an event.
- Drugs - It is unacceptable for any person to be under the influence of intoxicating substances while working.

THIS IS GROSS MISCONDUCT FOR WHICH YOU WILL BE DISMISSED IMMEDIATELY & NOT PAID.
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Illegal drug taking is strictly prohibited.
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- Responsible Drinking - We operate a strict responsible drinking policy. Intoxicated people are NOT to be served alcohol & should be offered water or a soft drink only. ID's must be checked if activating in all ages
- Failure to follow through with requirements - receipts, submission of data, putting items back in storage, etc. are subject to not being paid/being fired
- All Mobile Phones must be used for communication with a manager or photo and video capture only - We reserve the right to search any staff member during an event if we suspect they are stealing
- Staff Searches - We reserve the right to search any staff member during an event if we suspect they are stealing or carrying drugs.

SERVICE & WORKING STANDARDS
- Acknowledge the guest on arrival & greet guests within 30 seconds
- Always leave the area as you found it & would want to find it
- Always put things back where you found them
- Always treat your colleagues with respect & consideration- Smile like you mean it

CLEANLINESS & PERSONAL PRESENTATION
These are absolute basics but always need repeating. Just be a pro.
- You should always be clean & well groomed (i.e., clean & trimmed fingernails, long hair tied back). This should also extend to your work area
- Do not lick your fingers or do anything unhygienic while providing samples to customers. Use towels or napkins
- Keep your activation area tidy, including the part, service station, & floor.
- Uniforms are to be cleaned at the start of every shift.

DANGERS BEYOND YOUR CONTROL
- Always try to diffuse a situation before it becomes a problem
- If a guest becomes violent or aggressive, please inform your superior, who will liaise with the Production Manager or Safety Co-coordinator, who will deal with the situation.
- No staff should intervene in a fight but are asked to be aware of any arising situation as early as possible

Weapons
- Staff should be vigilant at all times
- If any person is seen with a weapon, security should be notified immediately

Abuse of Staff
- Staff are not to retort or become involved in abuse under any circumstances.
- Any person who a guest is abusing should stand back & ask a colleague to fetch the staffing manager/eventlead immediately.
- The staffing manager/event lead on duty should inform security if the guest must be evicted from the tent.

Accidents
- All accidents must be reported to the staffing manager
- Any guest injured or hurt should be taken to security, who will judge whether to call the paramedics or directthem to first aid.

Fire
- Please make yourself aware of & follow the guidelines & fire evacuation procedure for the venue. If you discover a fire, please inform your superior, who will immediately notify the Production Manager or Safety Coordinator.
- If you feel absolutely confident you can tackle the fire without injuring yourself or others, please do so and ask a colleague to call the Safety Coordinator or the Production Manager immediately.
- Upon hearing the alarm, please make your way to the designated rendezvous point (indicated to you in your staff briefing) in a calm and orderly fashion. Look out for and care for your colleagues. Report to your team leader as soon as you can.
- Security will evacuate the guests. Do not stop to collect anything.

HEALTH & SAFETY
- Every member of staff must act responsibly at all times.
- We are continually improving standards in every area of their business. This includes detailed attention to occupational health; safety and fire prevention are an equal and integral part of this commitment.
- All staff must not endanger their own health and safety or put others at risk. - - - They should follow safe working practices applicable to their work at all times.
- We as a company have a policy set up to safeguard the health & safety of all staff & others working in or visiting its events that may be subject to risk from our activities.